Easy English guides
We've worked with accessible information specialists to translate a number of our fact sheets and key information into Easy English documents.
Language support options at a glance
English as a second language
If you prefer to communicate in another language, we can help. We’ve translated some of our key information sheets and welcome the use of translators.
Deaf or hard of hearing support
We partner with iSign to fund free sign-language interpreters and we welcome the use of NZ Relay service.
Our Easy English guides
We've worked with accessible information specialists to translate a number of our fact sheets and key information into Easy English documents. These use a style of writing that has been developed to provide understandable and concise information for people with low English literacy. For example, Easy English documents will explain one idea per sentence and have images that add meaning to the text.
- Financial abuse (PDF)
This book is about financial abuse. Financial abuse means someone uses your money when you do not want them to.
- Elder financial abuse (PDF)
This book is about elder financial abuse. Elder financial abuse is financial abuse that happens to older people. Financial abuse means someone uses your money when you do not want them to.
- Scams and Fraud (PDF)
This book is about scams and fraud. Scams and fraud are when someone tries to trick you to give away your money or personal details.
- Customer complaint guide (PDF)
This book is about what to do if you have a complaint. A complaint is when you are not happy about the bank's products or the service you receive and tell us the reason why.
- Financial difficulty (PDF)
This book tells you where to get help for financial difficulty. Financial difficulty means money problems.
6. Using FastNet Classic internet banking (PDF)
This book is about how to register for ASB's internet banking, which is a safe and secure way of doing your banking online.
7. Using the ASB mobile banking app (PDF)
This book is about how to download and register for our ASB Mobile Banking app on your smartphone or tablet.
The New Zealand Bankers Association also produces The Code of Banking Practice which sets out the principles of good banking practice in Easy English and in other languages. View the Code here.
English as a second language
If you prefer to communicate in another language, we can help. Ask our friendly frontline team about using a translator.
Translated key information sheets
We know our customers speak a range of languages, so we've translated some of our key information sheets to make it easier for you. Use the arrow on the far right of the drop down to select from the languages available.
Please note that the translated versions are intended to help more people. The English version remains the official version in case of any differences with the translations.
How to register for internet banking
How to register for ASB's internet banking, which is a safe and secure way of doing your banking online.
How to register for ASB mobile app
How to download and register for our ASB Mobile Banking app on your smartphone or tablet. Please note, these steps may vary and our English version remains the official version in case of any differences.
Complaints guide
Your feedback is important to us to get things right. Let us know if you have a problem or concern, we will try resolve your issue as quickly as possible.
Scams and fraud
Anyone can be targeted by scams or fraud. Here's some information to help keep you safe.
Financial abuse
If you or someone you know has lost control of their money to another person, we're here to help.
Elder abuse
We know older people can often be more at risk of financial abuse. If you or someone you know has lost control of their money to another person, we're here to help.
Deaf or hard of hearing support
If you are deaf or hard of hearing we partner with iSign to fund free sign-language interpreters and we welcome the use of NZ Relay service.
You can sign up for the NZ Relay service by clicking the button below.
If you need to see us in branch our team can help arrange an interpreter for you, or you can contact iSign directly by using the iSign button.
