For enquires and claims in New Zealand, please call 0800 660 141.
One of the benefits of an ASB Visa Platinum Rewards credit card is access to overseas travel insurance. This means if your trip meets our activation criteria, you will be covered for a wide range of unexpected events by our Credit Card Travel Insurance policy.
Our current provider is no longer providing travel insurance and we have appointed AIG to be the new provider for our ASB Visa Platinum Rewards Travel Insurance, from 1 June 2023. You can view the new policy here.
If you have a trip planned, the provider handling your claim will be based on the date the claim event occurs, regardless of whether your claim is for pre-trip cancellation, or an event that occurs overseas.
|
Claims prior to 1 June 2023 |
You will be covered by the Chubb Life policy. |
|
Claims on or after 1 June 2023 |
Claims will be handled by AIG. |
Policy changes outlined
We have tried to keep changes to a minimum but there are some changes that may affect you. We recommend you review the policy wording in full prior to each and every trip to ensure cover meets your individual requirements.
- Cover for pandemics and epidemics
There is no cover for border closures, lockdowns, or any government actions taken in response to epidemics or pandemics. You may be covered under Section 1: Medical and Evacuation Expenses or Section 2: Cancellation and Changes to Planned Travel if you are medically diagnosed with an epidemic or pandemic illness, including COVID-19. Coverage is subject to the terms and conditions of the insurance policy, including any applicable limitations and exclusions. - Additional activation requirement for Benefit 5 Scheduled Transport Accident
This benefit will only apply if you have paid for the full value of the Scheduled Transport ticket using your Platinum card. If you haven't met this new requirement, it does not affect your eligibility for cover under any other benefits, including Benefit 4, Personal Accident. - New sanctions exclusion?
We follow all applicable laws and regulations within New Zealand and overseas that relate to trade, economic, financial or other sanctions. AIG will not provide any coverage or make any payment that would breach any sanctions law or regulation.
Frequently asked questions
As a current ASB Visa Platinum Rewards cardholder, who is providing my overseas travel insurance coverage?
The ASB Visa Platinum Rewards Policy underwritten by Chubb Life (formerly Cigna Life Insurance) will be cancelled with effect from 11.59pm on 31 May 2023. Our new policy, underwritten by AIG will take effect at the same time.
Who should I contact for emergency assistance if I'm overseas?
Contact phone numbers for emergency assistance will not change. If you're overseas and you need emergency or medical assistance, please call +64 4 916 6312. From 1 June 2023, this will be answered by AIG Travel on behalf of AIG. Prior to this, the calls will be answered by the Chubb Life Worldwide Emergency Assistance Service.
If I need to make a claim, who should I contact?
If you need to make a claim for an event that has occurred on or after 1 June 2023, you can obtain an AIG claim form and see some helpful tips for how to submit your claim at asbtravel.co.nz. You can also call AIG on 0800 660 141 to have a copy of the claim form sent to you.
How can I confirm if my travel insurance has been activated?
You can check the activation of your travel insurance at any time, even if your trip starts after 1 June.
Up to 31 May - you can call on 0800 660 141 or visit Chubb Life.
From 1 June - visit asbtravel.co.nz to confirm activation and arrange any additional cover you may require.
How can I purchase additional cover?
Applications for additional cover, including coverage for pre-existing medical conditions or mature age (75+) cover will be online at asbtravel.co.nz from 1 June 2023. Prior to 1 June 2023 you can call 0800 660 141 and Chubb Life will assess your application.
What if I previously purchased additional cover before 1 June 2023?
If you purchased Additional Cover prior to 1 June you don't need to do anything. AIG will cover you for any events on or after 1 June. If you need to cancel or change the details of any additional cover you have purchased, simply call 0800 660 141.
Are there any changes to eligibility?
No, there are no changes to the eligibility criteria. You can review the full AIG policy wording here.
How do I activate the travel insurance on my credit card?
Pay for at least 50% of your overseas return travel tickets using your ASB Platinum Rewards credit card or another approved method such as using True Rewards Dollars. Check the AIG policy here for full information about activation, approved payment methods and other terms, conditions and exclusions that apply to coverage.
How long am I covered for?
The maximum period for which cover is provided under the Policy is 90 consecutive days from the date your travel commences. You can apply for additional cover for up to an additional 90 days. A premium is payable if your application is accepted.
What are the policy Age Limits?
There is no cover under this Policy for persons over the age of 75 at the date of departure from New Zealand, unless additional Mature Age Cover has been purchased.
Contact us
Calling from New Zealand
Calling from overseas
If you're overseas and you need emergency or medical assistance, please call the Worldwide Emergency Assistance Service +64 4 916 6312.
ASB's lending criteria and terms apply. Please refer to the applicable ASB Visa Platinum Travel Insurance Policy for full details:
- Chubb Life policy up until 31 May.
- AIG policy 1 June.
If you are over 75 years of age you are not eligible for cover under the policy. Other exclusions and limitations apply.
