Banking with ASB
Document Library
Forms
FastNet Business Registration Form
04 Mar 2025
Complete this form to register for FastNet Business - Transactional Banking, its Professional Trust Module, International Module and/or Financial Markets Module.
FastNet Business Change Request Form
04 Mar 2025
Add additional modules to your existing FastNet Business site or make changes to the existing set-up for FastNet Business.
Salary redirect
15 Apr 2024
If you've opened a new account, you may want to redirect your salary so that you can put your new account to use. To do that, your employer will need some information from you. This includes your new account name, bank branch and account number. If you need help finding this information, check out our guide below.
To make it easier, you can now edit our salary redirect form pdf below to send it directly to your employer.
Enterprise and School Accounts: Amendment to Authorised Signatories and FastNet Business Access
01 Nov 2023
Use this form to request changes to your Account Signatories and/or FastNet Business users.
FastNet Classic and ASB Mobile: Entity Authorisation - Changing Signatory Access Form
20 May 2021
Important: For two to sign accounts, signatories who are given FastNet Classic access will be able to create and approve one-off payments on a two to sign account in FastNet Classic from 23 June 2021.
Enterprise accounts: Amendments to Authorised Signatories
13 Apr 2021
Use this form to add a new signatory or remove a current signatory from your account.
FastNet Business - Transactional Banking: Additional Account Form
29 Jan 2021
Complete this form to authorise your ASB account to be added to a new FastNet Business site.
FastNet Business Password Reset Form
25 Oct 2019
Use this form to request an Administrator password reset or User ID reactivation for FastNet Business.
FastNet Business Client Change Request Form
01 Jun 2017
Add additional modules to your existing FastNet Business site or make changes to the existing set-up for FastNet Business.
FastNet Business User Change Request Form
01 Jul 2014
Complete this form to add, amend or remove users who require a token for FastNet Business administration or payment authorisation permissions.
Guides and Brochures
What to do if you have a complaint
19 Sep 2024
An Easy English document produced by ASB about what to do if you have a complaint.
Your budget template
18 Sep 2024
This template will help you understand what you earn, and where your money is going. It's a good way to spot places you can cut back, and whether there's money left over for saving or repaying debt faster.
A few handy tips before you get started:
- Gather up bills, bank and credit card statements or transaction history (digital or paper) for the last 3 months.
- Tools like Spend Tracker and Card Tracker, found in the ASB Mobile Banking app, can help you work out your regular expenses.
- Try to include cash purchases and yearly payments, like car registration, to create a clear picture of your spending.
- This template will calculate your totals for you if you have Adobe Acrobat installed on your device. Otherwise, you can print it out and fill in.
Tools and support
24 May 2024
A screen reader-friendly guide summarising ASB tools and support available for those who may have specific accessibility needs or who are experiencing challenging circumstances.
How to register for internet banking
25 Jul 2023
How to register for ASB's internet banking, which is safe and secure way of doing your banking online.
Using FastNet Classic Internet Banking
21 Jul 2023
This book is about how to register for ASB's internet banking, which is a safe and secure way of doing your banking online.
Using ASB mobile banking app
21 Jul 2023
This book is about how to download and register for our ASB Mobile Banking app on your smartphone or tablet.
Your Financial Wellbeing Workbook
01 Feb 2023
Simple steps and tools to help build your confidence when it comes to managing your money, now and in the future.
Financial abuse
15 Aug 2022
An Easy English document produced by ASB about financial abuse, when someone uses your money and you don't want them to.
Financial difficulty
15 Aug 2022
An Easy English document produced by ASB about where to get help for financial difficulty.
Elder financial abuse
15 Aug 2022
An Easy English document produced by ASB about financial abuse that happens to older people.
Scams and Fraud
15 Aug 2022
An Easy English document produced by ASB about scams and fraud, when someone tries to trick you to give your money away.
Your income and expenses template
23 Nov 2021
Setting a budget helps you stay on track with your goals and stay in control of your money. Use our budgeting template to help you get started to understand your total income, expenses and savings.
How to stay logged in when switching apps while using the ASB Mobile Banking app
16 Mar 2021
Click the ‘Download’ text below to open the PDF
Customer tax residency information (simplified Chinese)
01 Aug 2017
Customer tax residency information (simplified Chinese)
FastNet Business - Transactional Banking: About IP Address Verified
01 May 2013
This document is intended to provide FastNet Business users and their IT staff with a basic overview of IP Address Verified.
FastNet Business File Formats Technical Guide
01 Nov 2012
This document is a specification of the FastNet Business import and export file formats.
Deceased Estates
Indemnity For Release Of Funds To Pay Funeral Expenses
27 Sep 2019
Indemnity For Release Of Funds To Pay Funeral Expenses
Consent For Payment - Deceased Estates
01 Sep 2016
This form is used when you agree that funds in the deceased's bank account can be paid to another person, even though you are entitled to apply for the funds yourself.
Inestate Depositor Declaration
01 May 2009
This form is to be used when applying for funds of a deceased person when the deceased has not left a will.
Unproved Will Declaration
01 May 2009
This form is to be used when applying for funds of a deceased person when the deceased has left a will, but the executor does not intend to apply for probate.
Specimen Signatures - Deceased Estates
01 May 2004
This form is to be used to collect the specimen signatures of Executors or Administrators of deceased estates, and may be verified either by a Solicitor, Justice of the Peace, Notary Public or ASB officer.
Terms and Conditions
Personal Banking Terms and Conditions
21 Mar 2025
Our Personal Banking Terms and Conditions help you understand how to operate your personal ASB accounts and services.
Mobile Banking Terms and Conditions
24 May 2024
Including Open Banking
These terms and conditions govern the use of ASB's mobile device based banking services including ASB Apps and ASB’s Open Banking Services (together, the "Mobile Service(s)"). As a user of any Mobile Service, it is important for you to read these terms and conditions carefully. By registering for and or using any Mobile Service you agree to be bound by these terms and conditions.
Savings Plus Terms and Conditions
29 Aug 2023
Terms and Conditions that apply to Savings Plus accounts.
FastNet Business Terms and Conditions
26 May 2023
Applicable terms and conditions between ASB and customers who use FastNet Business internet banking.
Tertiary, Graduate and Job starter Terms and Conditions
10 Aug 2022
Terms and Conditions that apply to Job Starter accounts.
Smart Trade Terms and Conditions
27 May 2022
Applicable terms and conditions between ASB and customers who use Smart Trade.
Authorised Depositor and Deposit Card Terms and Conditions
13 Oct 2017
Authorised Depositor and Deposit Card Terms and Conditions
Mobile Banking Collections Terms and Conditions
01 Dec 2012
Mobile Banking Collections Terms and Conditions
ASB›Banking with ASB Document Library
