Supporting New Zealand’s recovery

“ASB has today announced a 20% decrease of its cash net profit on the prior year, which was expected due to the significant impacts of COVID-19 and the low interest rate environment,” says ASB’s CEO Vittoria Shortt as the Bank released its full year results to June 2020.

Cash net profit after tax (NPAT) was $967 million. Cash NPAT represents ASB’s underlying operating results and excludes items that introduce volatility and/or one-off distortions which are not considered representative of ASB’s on-going financial performance^[1].

“Our immediate and short-term focus has been on providing options to support customers with financial difficulty caused by COVID-19, while considering what support they may require in the longer term,” says Ms Shortt.

ASB’s impairment losses on financial assets increased to $306 million. “This substantial increase in provisioning levels reflects our current view of the impact of COVID-19,” says Ms Shortt.

An increase in liquid assets held and the low interest rate environment have continued to compress margins during FY20. ASB’s cash net interest margin decreased by 12bps on the prior year to 2.11%.

On a cash basis, ASB’s cost to income ratio was higher than the previous year at 39.6%. Operating income was lower by 1% while operating expenses increased by 11%. Consistent with previous years, we continue to invest in our people, risk and compliance capabilities, as well as technology to ensure ASB continues to be safe, sound and secure.

ASB also contributes to the New Zealand economy by employing over 5,300 staff and paying more than half a billion dollars in taxes, making us one of New Zealand’s largest employers and taxpayers, while making over $440 million in payments to New Zealand- based suppliers in the past 12 months.

Challenging times ahead

“The global uncertainty due to the COVID-19 pandemic is causing significant economic and social disruption. Trade disputes and heightened political tension may further disrupt global trade and the business environment.

“We are also conscious of the impact of the physical and economic effects of climate change and the effectiveness of current and planned responses remains uncertain.

“While New Zealand had some encouraging signs of business confidence rebuilding, and spending levels rebounding, the change of alert levels announced by the Government last night demonstrated there is no room for complacency and economic recovery is more likely to be bumpy.

“We are anticipating difficult times ahead for businesses and people in the industries most impacted by COVID-19, in particular tourism, international education and retail. For confidence to be maintained, it’s more important than ever to find new solutions to minimise unemployment and help businesses reset and take action,” adds Ms Shortt.

Playing our part in the ongoing recovery

Part of our job is to help New Zealand weather economic ups and downs. We were reminded again last night of the important role we play. Thanks to our strong levels of capital and liquidity, we are able to provide customers with certainty at a time they need it the most,” adds Ms Shortt.

“In total, through March to the end of June, we assisted over 31,000 personal and business customers by providing a range of financial support and other options tailored to suit their needs and circumstances. These have included principal relief, deferred payments, term extensions and reduced-cost overdraft facilities totalling more than $11 billion.

“Pleasingly many of our customers are reverting to their previous payment arrangements as they haven’t been as impacted as they thought they might. However, the next 18 months are likely to be tough for some of our personal and business customers, particularly as different support packages such as the Wage Subsidy and loan repayment deferral schemes begin to end.

“We are doing all we can to support customers who find themselves in vulnerable situations. In June we started proactively contacting customers on relief packages to understand their personal circumstances and see how we might support them further. So far, we have contacted more than 12 thousand customers.

“We’ve created a new dedicated team of specialists who can tailor solutions to best meet the personal circumstances of those most impacted by COVID-19, particularly to help families stay in their homes. Our message is don’t go through this alone, talk to us and together we will find a level of support that works,” explains Ms Shortt.

Innovating to assist our customers

“We have looked for new ways to further support our customers. ASB became the first and only bank in New Zealand to offer Compassionate Care, a free home loan insurance benefit in case of death.

“The Bank has also adapted how we care for smaller businesses beyond offering financial help. Some recent examples are our ASB Business Hub, which is a free resource for all New Zealand businesses and curates insights, tools and guidance in a one-stop hub. Our Borrow the All Blacks campaign creating 100 advertising packages featuring players from the All Blacks, Black Ferns and Maori All Blacks to promote 100 small businesses across New Zealand.

“TradeWindow Prodoc rapidly responded with a cloud version of its digital trade administration platform and operated as an essential service supporting exporters across the primary industry and manufacturing sectors. We’re proud of the impact these initiatives are having in further supporting our customers in uncertain times,” says Ms Shortt.

Caring for our people, our community and the environment

“None of this would be possible without our people. In March 2020 ASB became an accredited Living Wage employer, paying all employees the living wage as a minimum,” adds Ms Shortt. This also applies to those indirectly engaged with ASB in roles such as cleaners and security guards. The Living Wage is the hourly rate a worker needs to pay for life’s necessities and actively participate in the community.

“From the day we opened our doors 174 years ago, ASB made a commitment to support the people and community of New Zealand. Today, that commitment is as strong as ever, and our people love supporting our community partners in the work that they do.

“During the year, and in addition to enhancing our existing relationships with key community partners such as St John and KidsCan, we established a Community Council to help us learn more about the experience of people in vulnerable situations, who may find the financial system more difficult to navigate than others. With the support of the community-based organisations on our council, we can better understand and respond effectively to the needs of our customers.

“ASB has also focused on its environmental footprint. For example, the Bank achieved Toitū carbonzero certification from Toitū Envirocare. The certification validates ASB as a carbon neutral organisation for its 2019 operational emissions.

“ASB will continue to focus on supporting Kiwis to build the financial future they want, particularly during these challenging times,” concludes Ms Shortt.