Get in touch to make a claim.
How to make a life, loan or income protection insurance claim
ASB life, loan and income protection insurances are all designed to provide a financial back up plan. If you need to make a claim, here’s what to expect.
01
Where to start
At what’s likely to be a difficult time, we want to make sure your claim goes as smoothly as possible when you, or your estate, make a claim.
The first thing you need to do is to review the policy document which contains the full terms and conditions of your policy. This will let you know what is covered and also explains any exclusions.
Any claim will need supporting documentation. The requirements differ depending on what you are claiming for. If you are unsure what documentation you need to supply, call us on 0800 500 195.
Not sure what cover you have?
Contact us on 0800 200 252.
02
Get in touch
When you're ready to make a claim contact AIA - the underwriter of your policy. They'll assign a case manager who will manage and assess your claim.
If the claim is accepted, we will let the policy owner or owners know and confirm the claim payment.
Make a claim
ASB Easy Life and Living, ASB Lifestyle Security Plan Total, ASB MyProtection, ASB Flexilife or ASB MyLife
ASB Personal Loan Insurance, ASB Credit Card Repayment Insurance, ASB Lifestyle Security Plan Foundation or Borrowers Protection Plan
Get in touch to make a claim.
The availability of insurance cover is subject to your application being approved. All applications are subject to individual consideration. Special conditions, exclusions or premiums loadings may apply. An excess may apply for health insurance policies. For full details refer to the policy document which is available on request from any ASB Branch. This insurance is underwritten by AIA New Zealand Limited ("AIA").
