Personal and Home Loan Customers
Personal support options at a glance
Business Customers
Affected ASB Business, Commercial and Rural customers should speak to your relationship manager or call 0800 272 287 if you are a business customer managed out of our Business Centre.
Business, Commercial and Rural support options at a glance
Insurance claims
ASB Home, Contents and Motor Insurance customers can lodge a claim online with IAG or by calling 0800 200 242 for urgent assistance. The IAG Disaster Claims hub has lots of useful information about what to do following severe weather and flooding.
ASB Advice Centres temporarily closed
As severe weather events impact New Zealand we'll keep you updated on ASB Advice Centre availability here.
Ways to Bank
Online Banking
Bank when it suits you. Pay bills, check account balances, transfer money and much more, any time anywhere through FastNet Classic internet banking or use the ASB Mobile banking app
ATMs and Smart ATMs
We have ATMs and Smart ATMs across the country for cash deposits and withdrawals
FastPhone Banking
FastPhone is a way to do your banking by phone and get direct access to your accounts 24/7. Register for FastPhone by calling our Contact Centre on 0800 803 804
ASB does not provide tax advice. Approved applicants need to consider their own circumstances and if necessary seek tax advice as to whether they will have any tax liability on the payment. Approved applicants are liable for any tax payable on the payment.
ASB's lending criteria, terms and conditions apply. Rates are subject to change. Fees and charges apply, see our rates and fees pages for details.
The availability of insurance cover is subject to your application being approved. Terms, conditions and exclusions apply. For full details, refer to the policy wording. Discounts apply to the base premium before GST and levies are factored in. Taxes and levies are subject to change as prescribed by legislation. Some discounts may also be applied to optional benefits. We apply our discounts one after another. This insurance is underwritten by IAG New Zealand Limited (IAG). See further details about IAG's financial strength rating.
ASB FastNet Classic Terms and Conditions apply.
ASB's terms apply. To use the ASB Mobile app, you need to be registered for FastNet Classic (ASB internet banking). Please call 0800 MOB BANK (0800 662 226) to register for either. It's free to use the ASB Mobile app, but your usual data costs and standard FastNet Classic transaction and service charges will apply.
Term Deposit and Term Fund early withdrawals are subject to ASB hardship criteria.