How to make a travel insurance claim
When you need to claim on your travel insurance, you can be confident that we’ll make the whole process as trouble-free as possible. This guide explains what you’ll need to do to get things underway.
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How to make a claim on your credit card travel insurance
For ASB Visa Platinum Rewards cardholders, your claim will be managed by AIG. If you need emergency assistance while you're overseas call our emergency assistance provider, AIG Travel on +64 (4) 916 6312. They're available to help you anytime, 24 hours a day, 7 days a week.
Making a claim during your trip
- For medical emergencies:
If you are taken by ambulance to hospital following an emergency call, please call AIG Travel as soon as possible once you have been admitted to hospital.
- For non-emergencies:
If you need to consult a registered medical practitioner or need to go to hospital or a clinic, call AIG Travel, and we can guide you to the safest and most appropriate place of treatment.
Our highly experienced team is available 24 hours a day, 7 days a week to help you. Our aim is to make sure you get the best treatment available to you.
Our first steps will always be to:
- confirm you are in a safe place
- establish the best local treatment available to you
- consider your health and best interests.
Making a claim before or after your trip:
If you need to make a claim before or after your trip, visit www.asbtravel.co.nz for information about claims procedures or make a claim through the Digital Claim Portal. Alternatively you can call AIG on 0800 660 141 for general policy enquiries.
If you are able to claim back any part of a claim from a transport provider, accommodation supplier, ACC, another insurance policy, a credit card company, a bank, or any other supplier or person, please do this before you give us a call and let us know the details. In this circumstance we will only pay the difference between your loss and the amounts you are entitled to receive.
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How to make a claim - ASB Travel Insurance
From 1 April 2023, ASB no longer offer ASB Travel Insurance. If you purchased a policy prior to this date you can still make a claim which will be managed by our underwriter, Chubb Life.
If you need emergency assistance while you're overseas call our emergency assistance provider, First Assistance on +64 (4) 890 4974. They're available to help you anytime, 24 hours a day, 7 days a week.
For non-emergencies while you’re overseas call Chubb Life on + 64(4) 890 4954.
Making a claim during your trip
- For medical emergencies:
If you are taken by ambulance to hospital following an emergency call, please call First Assistance as soon as possible once you have been admitted to hospital.
- For non-emergencies:
If you need to consult a registered medical practitioner or need to go to hospital or a clinic, call First Assistance, and we can guide you to the safest and most appropriate place of treatment.
Our highly experienced team is available 24 hours a day, 7 days a week to help you. Our aim is to make sure you get the best treatment available to you.
Our first steps will always be to:
- confirm you are in a safe place
- establish the best local treatment available to you
- consider your health and best interests.
Making a claim before or after your trip:
If you need to make a claim before or after your trip, please call us on 04 890 4954 or 0800 660 141 or email us at MyTravelClaim.NZ@chubb.com
If you are able to claim back any part of a claim from a transport provider, accommodation supplier, ACC, another insurance policy, a credit card company, a bank, or any other supplier or person, please do this before you give us a call and let us know the details. In this circumstance we will only pay the difference between your loss and the amounts you are entitled to receive.
The availability of insurance cover is subject to your application being approved. Exclusions apply. For full details, refer to the Policy Document which is available from ASB Bank Limited. This insurance is underwritten by Chubb Life Insurance NZ Ltd.
ASB's lending criteria and terms apply. Please refer to the ASB Visa Platinum Travel Insurance Policy for full details. If you are 76 years of age or over, you are not eligible for cover under the base policy, but may be able to purchase Mature Age Cover to receive travel insurance benefits. Other exclusions or limitations apply.
