Your feedback is important to us to get things right. Let us know if you have a problem or concern, we will try to resolve your issue as quickly as possible.

Existing ASB customer?

The quickest way to contact us is by using Josie the Chatbot in the ASB Mobile Banking app. To make a complaint, start a chat with Josie and type 'Make a complaint.' It will connect you to one of the team who can help you.

Don't have the ASB Mobile app?
It's easy to get setup. You can find out more about the ASB Mobile Banking here. Search and download the ASB Mobile Banking app on your smartphone or tablet.
Visit the Apple app store or Google play store. Alternatively please complete the form below with as much detail as possible and we will get back to you within two business days.