I can’t update my Clever Kash anymore, what should I do?
Last Updated: 15 Sep 2021
Make sure that there are new transactions to update. Check the last date that you updated Clever Kash (this is on Clever Kash’s screen) and check your child’s ASB savings account on the ASB Mobile Banking app to see if there have been any new transactions since this date.
If the balance in the account does not match what is showing on Clever Kash’s tummy, try manually updating Clever Kash. This can be done by:
- Selecting the Clever Kash tab in the ASB Mobile Banking app.
- Selecting the account you wish to update.
Then tap on ‘Update Clever Kash’.
If Clever Kash is still not updating, please email cleverkashsupport@asb.co.nz for assistance.
Did this answer your question?
Related Answers
-
If your Clever Kash is broken, damaged or you can't connect, please read our FAQ about trying to fix the ...
-
Before you complete the actions below, ensure Bluetooth® is turned on, that Clever Kash is awake and within 3 metres ...
-
If you want to change the account that Clever Kash is linked to, you will need to unlink Clever Kash ...
-
If you want to change the name of the Clever Kash that appears in your ASB Mobile Banking app and ...
-
If you can’t see the Clever Kash device in the ASB Mobile Banking app, here are a few tips you ...
-
Clever Kash is a digital money box which can be linked to your child's ASB Headstart account. Clever Kash reflects ...
-
Setting up Clever Kash is easy, just follow these steps: Go to the settings menu in your smartphone and turn ...
-
If you’re having trouble seeing Clever Kash with Bluetooth® turned on, here are a few tips you can try to ...
-
Yes, you'll still be able to use your existing Clever Kash device after 15 September 2021. To get the most ...
-
The ASB Mobile Banking app requires certain information/access permissions to work on your phone for the following services: GPS location ...