Troubleshooting

I can’t update my Clever Kash anymore, what should I do?

Make sure that there are new transactions to update. Check the last date that you updated Clever Kash (this is ...

Using Clever Kash Troubleshooting Clever Kash Teaching Kids

My Clever Kash is broken or lost. How do I get a new one?

If your Clever Kash is broken, damaged or you can't connect, please read our FAQ about trying to fix the ...

Clever Kash Troubleshooting Teaching Kids

How do I unlink Clever Kash from an account?

Before you complete the actions below, ensure Bluetooth® is turned on, that Clever Kash is awake and within 3 metres ...

Using Clever Kash Clever Kash Troubleshooting

I can’t connect my ASB Mobile Banking app to Clever Kash, how do I do this?

If you can’t see the Clever Kash device in the ASB Mobile Banking app, here are a few tips you ...

Using Clever Kash Clever Kash Troubleshooting

How do I change the name of Clever Kash?

If you want to change the name of the Clever Kash that appears in your ASB Mobile Banking app and ...

Using Clever Kash Clever Kash Troubleshooting

How do I change the account Clever Kash is set up with?

If you want to change the account that Clever Kash is linked to, you will need to unlink Clever Kash ...

Using Clever Kash Clever Kash Troubleshooting

How do I change the name of Clever Kash?

If you want to change the name of the Clever Kash that appears in your ASB Mobile Banking app and ...

Using Clever Kash Clever Kash Troubleshooting

I can’t update my Clever Kash anymore, what should I do?

Make sure that there are new transactions to update. Check the last date that you updated Clever Kash (this is ...

Using Clever Kash Troubleshooting Clever Kash Teaching Kids

My Clever Kash is broken or lost. How do I get a new one?

If your Clever Kash is broken, damaged or you can't connect, please read our FAQ about trying to fix the ...

Clever Kash Troubleshooting Teaching Kids

How do I unlink Clever Kash from an account?

Before you complete the actions below, ensure Bluetooth® is turned on, that Clever Kash is awake and within 3 metres ...

Using Clever Kash Clever Kash Troubleshooting

I can’t connect my ASB Mobile Banking app to Clever Kash, how do I do this?

If you can’t see the Clever Kash device in the ASB Mobile Banking app, here are a few tips you ...

Using Clever Kash Clever Kash Troubleshooting

How do I change the name of Clever Kash?

If you want to change the name of the Clever Kash that appears in your ASB Mobile Banking app and ...

Using Clever Kash Clever Kash Troubleshooting

How do I change the account Clever Kash is set up with?

If you want to change the account that Clever Kash is linked to, you will need to unlink Clever Kash ...

Using Clever Kash Clever Kash Troubleshooting