Have you spotted suspicious or unfamiliar activity on your account? Our specially trained team are available 24/7 on 0800 ASB FRAUD (0800 272 372).
Check out information on common and emerging scams so you can stay one step ahead of scammers.
If you've discovered a potential security vulnerability affecting an ASB service, you can report it.
Whether you're an individual or a business, here are some things you can do today to keep yourself, your accounts and your money safe.
Complete an ASB Security Checkup.
Log in to FastNet Classic internet banking or your ASB Mobile Banking app. Click your name in the top right-hand corner (FastNet Classic) or the top right cog (ASB Mobile app), select security and then select "Security Checkup".
Set daily payment limits.
Lower the amount that can be paid from your account in a single day.
Enable push notifications.
Downloading the ASB Mobile app and enabling push notifications allows us to send you important security alerts.
Type asb.co.nz into your address bar.
We will never send an email or text with links directly to log into your online banking. Always log in by typing asb.co.nz into your address bar, or using the ASB Mobile app.
Get educated on scams.
To read more on all the different types of scams, what to watch out for and how best to stay vigilant, check out our ASB Scam Updates.
Stop and think before clicking that link.
Cyber criminals may send you messages containing links or strange attachments to catch you off guard and gain access to your systems or information.
Use a strong and unique password.
Use a phrase you can remember and add numbers/special characters like 3veryCh1ckenL0vrsBeetles!.
Enable two-step verification.
Two-step verification helps protect your account from unauthorised activity. We may ask you to confirm your identity when logging in or making payments. Learn more.
Keep all of your digital devices up to date.
Software updates (also known as patches) don't just add new features - they often fix security vulnerabilities with your devices too, making it harder for cyber criminals to take advantage of exploits to access your systems and information.
Double check your business is doing these extra things to stay safe.
Double check invoice details when making a payment.
For example, you can compare new invoices with ones you've received in the past or call the provider to help spot anything that may look suspicious.
Security matters.
Register to our 'Security Matters' newsletter to keep up-to-date with recent scam trends and top tips to keep you and your business safe.
Backup your data.
Creating one or multiple backups of your business' data is a crucial step in building Cyber resilience in your business. If your business data is compromised in any way - eg. lost, leaked or stolen - a backup lets you restore it quickly so your business can keep running.
Train your staff.
Ensuring staff are up to date on recent fraud and scam trends.
Offering 24/7 support on 0800 ASB FRAUD (0800 272 372) when you may have security concerns or if your ASB account has been breached.
Helping you check account owner names and numbers match through the Confirmation of Payee service when making payments.
Caller Check in the ASB Mobile Banking app - so you can be confident when it's really us calling.
We use advanced AI fraud protection monitoring to detect unusual behaviour, alerting potential fraudulent activity on your account.
Secure messaging within the ASB Mobile Banking app allows you to let us know if a transaction in question is genuine or wasn't made by you.
We are collaborating with the industry, alongside CERT NZ, the FMA (Financial Markets Authority) and NetSafe to raise awareness around online safety and current scams.
Scams and fraud are on the rise, they're getting more sophisticated and harder to detect which means it's easier to get caught out. To learn more about different types of scams, check out the ASB Scam Update.
You can also read more below on how to make sure you're clued up on scams and what to watch out for.
61-year-old Sandra received a phone call from Daniel who said he was from her internet provider. Daniel said that Sandra had a problem with her internet connection and if she didn't act soon, it would be disconnected. She agreed to let Daniel help her, and downloaded and installed a computer program that gave Daniel access to her computer. Daniel also asked her to read out the special code he claimed he texted to her. So, Sandra read out the number in the text to him.
That day, Daniel scammed Sandra out of more than $80,000.
Would you hang up?
35-year-old Tim got an email that seemed to come from ASB labelled as 'Urgent'. The email informed him there was an unrecognised login to his account. It said he needed to verify his account details by clicking on a link in the email and entering his login details. Tim was worried that his account would be blocked and immediately clicked the link to verify his account details. He entered his username and password.
A few weeks later, Tim was scammed out of his holiday savings of $950.
Would you recognise a phishing email?
If you're worried that there has been a breach in your ASB account security, please get in touch with us immediately on 0800 ASB FRAUD (0800 272 372 or +64 9 303 0332 if you're overseas. Our team are here to help 24/7.
There are also many organisations that can help, including:
For any other queries, please contact us below.
