When you need extra help

We want everyone to be able to access their banking in a way that meets their needs, our aim is to provide inclusive, flexible and accessible products and services. Learn more about the accessibility features of our products and services.

We know that hard times can hit absolutely anyone, at any time. This can be challenging, not just financially but emotionally, and it's important that we work with you to reduce any stress, and help you take back control. If money is becoming a problem, we're here to help you.

It can happen to anyone, and it can be invisible. Financial abuse or harm can start with a small breach of trust and build over time. If you, or someone you know has lost control of their money to another person, we're here to help. 

We understand losing a loved one is not easy. Winding up an estate can be complex and we're here to help you work through the process.

We do everything we can to stay one step ahead of scammers and we take the protection of your money seriously. If you've been targeted let us know. We may be able to help.

We know our customers have a diverse range of communication needs, so we have different options available to make it easy for you.

While the New Zealand banking system is one of the safest and most stable in the world, there may be a few differences from the banking system in the country you are moving from.

We want everyone to feel safe banking digitally. If you or someone you know is receiving abusive messages in transactions, we are here to help.