Why isn’t my online payment going through in FastNet Classic internet banking?
There could be a few reasons an online payment you are trying to make won’t go through.
One-off payments
If you are making a one-off payment online, ensure you have entered the account number of your payee correctly. It pays to double check they’ve given you the right details e.g. 12-1234-1234567-00. If the suffix at the end contains 3 digits, enter the last two.
Check you have selected the correct account from which to pay. You will not be able to make an online payment if it would result in a negative available balance in the account you’ve selected.
Bill payments
If you are making a bill payment, select a date for the payment and a valid amount. Check the details carefully.
Automatic payments
For automatic payments, if there are insufficient funds in your account to cover the outgoing payment, ASB will attempt to debit your selected account several times over a 24 hour period. This gives you time to deposit or transfer funds into the account to cover the outgoing automatic payment.
After this period, the payment will fail to go through if there are insufficient funds in your account to cover it and this will incur a fee. To avoid this, you can set up alerts via email and/or notifications, so you know when an automatic payment or bill payment may fail due to insufficient funds.
Related Answers
-
Yes, you can. All you need is the account number of the person you want to pay. Here's how to ...
-
With Bill or One-Off Payments, we'll prompt you on screen to check you intend to make the payment you have ...
-
Yes. Only you can authorise and action One-Off and Bill Payments, using your FastNet Classic Password. As an added protection ...
-
Transfers and payments to your own ASB account or someone else’s ASB account are real-time and transferred as clear funds ...
-
Yes you can. If you wish to make on-going payments for the same amount and at regular time, doing this ...
-
The fields for "Particulars", "Code" and "Reference" allow you to enter information that you want to appear on your statement, ...
-
What is a Registered Payee? Registered payees have already provided us with their account details and rules for completing information ...
-
We've introduced Confirmation of Payee to check the account owners name and number match up, giving you greater confidence that ...
-
We call these self-selected payees. Here's how to set them up for payment: Log in to FastNet Classic. Open 'Payments' ...
-
Yes, a FastNet Classic internet banking Bill Payment is ideal if you are regularly paying a person or company, at ...
