How do I view, change or delete a bill payee in FastNet Classic internet banking or the ASB Mobile Banking app?

You can change the particulars, code or reference for a bill payee in FastNet Classic. To change the account you pay from, the payee name or payee account number, you'll need to delete the bill payee via FastNet Classic or the ASB Mobile app and create a new payee with the updated details.

To view or change the statements details (particulars, code or reference) via FastNet Classic:

Bill payments

1. Log into FastNet Classic.
2. Select the 'Make a payment' button.
3. Select 'Bill payment'.
4. Choose the bank account which your payee is associated with.
5. Then select the 'View/Edit/Delete' button.
6. Choose the payee name you wish to view or alter.
7. Update the details of your payee and then select ‘Edit'.
8. Complete the change by selecting the 'Yes' button when asked 'Are you sure you want to do this?'.

One-off payments

1. Log into FastNet Classic.
2. Select the 'Make a payment' button.
3. Select 'One-off payments'.
4. Search and select the payee you wish to view or alter in the 'To' field.
5. Edit the details of your payee, following the instructions provided.
6. Choose whether to save the details for future payments.
7. Confirm details in the 'One-off payments' and select 'Pay' to continue.
8. Complete the change by selecting 'Yes, confirm' when you are sure you have provided the right details.

You can also change the details of a self-selected payee as you are making a one-off payment. The payment details you provide will be used for the payment you are making at the time. 

To delete a bill payee via FastNet Classic:

1. Log into FastNet Classic.
2. Select the 'Make a payment' button.
3. Select 'Bill payment'.
4. Choose the bank account you wish to delete the bill payment from.
5. Then select the 'View/Edit/Delete' button.
6. Select the Payee Name you wish to delete.
7. Then select the 'Delete' button.
8. Delete the payee by selecting the 'Yes' button when asked 'Are you sure you want to do this?'.

To delete a bill payee via the ASB Mobile app:

1. Log in to the ASB Mobile app.
2. Tap 'Payments' at the bottom of the screen.
3. Tap 'Make a payment'.
4. Tap the 'Payee' box, then find the payee you wish to delete.
5. On iOS, swipe left on the payee and select delete or on Android, long-press the payee then tap the bin icon in the top right of the screen.