How do I unlock (reactivate) or reset a User’s password in FastNet Business?
Last Updated: 28 Jan 2016
Note the following requests can only be actioned by a FastNet Business Administrator
To unlock (reactivate) an inactive user
- Click on the Administration tab (top level menu)
- Select Users (second level menu)
- Select User Profiles
- Select the required user by clicking on the blue hyperlink to the User ID (This will take you to the Access tab)
- To unlock (reactivate) the user, select ‘Active’ from the Status drop box
To reset a user password
- Click on the Administration tab (top level menu)
- Select Users (second level menu)
- Select User Profiles
- Select the required user by clicking on the blue hyperlink to the User ID (This will take you to the Access tab)
- Type in a temporary password in the Reset Password field (Double check the status is Active)
- Tab across to the Confirm Password and retype in the temporary password
- Scroll down to the bottom of the page and click Save
Changes are immediate.
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