What happens if there's a problem with my Save the Change savings account?
If for any reason we can’t transfer your savings into one of your nominated savings accounts, the funds will simply be returned to your transaction account. We’ll display an error message in FastNet Classic on your Save the Change accounts page to let you know.
If you only have one nominated savings account, we’ll stop Save the Change until you choose a new savings account.
If you have more than one nominated savings account, we’ll continue distributing to those accounts, excluding the account with an error. For example, if you originally had three nominated savings accounts but there is a problem with one of them, your daily savings will be split over the two remaining accounts.
Can I delete the savings account with an error?
Yes. You can delete the savings account that has the error and add a new one.
In the ASB Mobile Banking app:
- Log in and select the transaction account you are Saving the Change from.
- On your Account summary, select 'Save the Change Setup' under 'More options'.
- Select 'Add another account' and choose the account.
- Delete the account with the error.
- Select 'Done'.
In FastNet Classic:
- Log in and open the menu in the top left of the screen.
- Select 'Financial wellbeing' and then 'Save the change'.
- Select 'View/Edit setup'.
- Select 'Add another account' and choose the account.
- Delete the account with the error.
- Select 'Save and Close'.
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