What happens when I make a complaint?
Last Updated: 19 Mar 2019
We want you to have a good banking experience. If you’re not satisfied with anything we’ve done, please let us know. We’ll try to put it right, quickly and fairly. If you do make a complaint, we’ll:
- Let you know that we’ve received it within 48 hours
- Keep you up-to-date with progress if it’s something we can’t resolve for you immediately
- Consider your complaint fairly – letting you know the result within a reasonable time
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