I'm using FastNet Business, and I’ve exceeded the daily limit for payments – what do I do?

When you cannot send a payment because you have exceeded a daily limit, FastNet Business will display a helpful message:

• An information message (shown in blue) if you may - or have already - exceeded a daily limit.
  
  
• An error message (shown in red) when a payment cannot be sent because you have exceeded a daily limit.

If possible, delay sending the payment until the next day when the daily limits are reset.

If you need to send the payment today, read the error message carefully to see which type of daily limit you are exceeding:

• User Limit
  
  
• Account or Division Limit
  
  
• International Limit (for international payments)

When you know which type of daily limit you are exceeding, use the following options to try and send the payment successfully.

If you're exceeding a User Limit, you can increase the User Limit.

Alternatively, you may be able to:

• Request a payment release. Email a copy of your batch printout, with instructions to release. This must be signed by your account mandate (i.e. if a two to sign account, two signatories must sign). Please email to asb.FastNetBusinessHelpdesk@asb.co.nz. Payment releases will be actioned within 1 hour and you will receive confirmation once done.
  
  
• Ask another User to authorise the payment.

If you're exceeding an Account or Division Limit you can ask the FastNet Business Helpdesk to increase the limit.

Alternatively, you may be able to:

• Request a payment release. Email a copy of your batch printout, with instructions to release. This must be signed by your account mandate (i.e. if a two to sign account, two signatories must sign). Please email to asb.FastNetBusinessHelpdesk@asb.co.nz. Payment releases will be actioned within 1 hour and you will receive confirmation once done.
  
  
• Pay from a different account.
   
• Exclude non-urgent payees.
   
• Change the payment date.

If you're exceeding an International Limit on an International Payment

If you don't have the FastNet Business International module, your overseas payments made with basic IMT's cannot exceed the daily limit of $250,000.

If you need to send the payment today, please contact your ASB Branch or Relationship Manager.

If you regularly exceed this limit, we recommend that you contact the FastNet Business Help Desk on 0800 22 55 27 between 8.00am-6.30pm, Monday to Friday, and ask about the International module.

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