How do I reset or change my ASB login password?
Last Updated: 20 Jan 2025
Your ASB login is the username and password you use to log in to FastNet Classic internet banking or Online Share Trading.
Using Mobile
If you know your mobile PIN:
- Open the ASB Mobile app.
- Log in with your PIN.
- Open the 'More' menu in the bottom bar.
- Tap on 'Settings'.
- Tap on 'Security'.
- Tap on ‘Change password’ and follow the easy steps.
- We'll update your ASB login password immediately.
For more information, check out this how-to guide.
If you don’t know your Mobile PIN:
- Open the ASB Mobile app. If you're automatically logged in with Face ID, choose Log Out from the More button at the bottom of the screen.
- Tap on 'Login options' in the bottom left corner of the PIN screen.
- Tap on 'Reset password' on the Login options panel and follow the easy steps.
- We'll reset your ASB password and unlock your access immediately.
Using FastNet Classic internet banking
If you have forgotten your password:
- Select 'FastNet Classic' in the top right corner of the webpage.
- Click 'Log In' adjacent to it.
- Click the 'Forgot your password?' link.
For more information, check out this how-to guide.
If you can log in and want to change password:
- Log in to your FastNet Classic account.
- Click your name in the top right corner of the screen.
- Click 'Change password'.
Use the links below for more password and username help:
Find out more information on how to create a strong password and where to find your username.
If you’re still having trouble resetting your password, call us on 0800 327 863, or +64 9 306 3185 from overseas.
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