Security

My ASB Visa credit card or ASB Visa Debit card has been damaged or doesn't work, what should I do?

If your ASB Visa credit card or ASB Visa Debit card is not working or has been damaged, you can ...

Credit Cards Security Bank Accounts

My ASB Visa Credit card or ASB Visa Debit card has been stolen, damaged, or I've lost it, what should I do?

Lock and replace using the ASB Mobile Banking app. You can lock your card using ASB Card Control in the ...

Security Visa Debit Cards Credit Cards Bank Accounts

Where can I find my username?

You can find your username using the ASB Mobile Banking app by: Opening the app. Tapping the settings cog icon ...

ASB Login Security ASB Mobile

How do I create a strong password?

Strong passwords are long, random, easy for you to remember but hard for others to guess. There are a few ...

Password Cyber Security

My EFTPOS card has been stolen, damaged, or I've lost it, what should I do?

If your EFTPOS card has been lost, stolen or damaged, call us on 0800 803 804 or visit your nearest ...

Cards Security Bank Accounts Eftpos

What do I do if I no longer use a registered device?

Deregister your device once you have decided to sell or give away your device. You can deregister it on the ...

ASB Mobile app Security

What do I do if my registered device has been lost or stolen?

You can deregister your lost and stolen device on another device with the ASB Mobile Banking app: Settings > Security ...

ASB Mobile app Security

What do I do if there’s a device registered for the ASB Mobile Banking app that I don’t recognise?

We take security extremely seriously. If you see a device, you do not recognise in your list of registered devices ...

ASB Mobile app Security

Can I use my fingerprint / Face ID to log into the ASB Mobile Banking app?

Yes, you can log in to the ASB Mobile Banking app using your fingerprint / Touch ID or Face ID ...

ASB Mobile app ASB Login Security

Why has my high-risk transaction been declined?

To prevent potential financial loss to our customers, our fraud detection systems identify certain types of transactions that have a ...

Cyber Security

What is reCAPTCHA and why am I seeing the reCAPTCHA logo when I try to log into FastNet Classic internet banking or Online Share Trading?

reCAPTCHA is a commonly used Google based verification tool. It protects ASB's online website from automated malicious software, while letting ...

Security

What do I do if there’s a device registered for the ASB Mobile Banking app that I don’t recognise?

We take security extremely seriously. If you see a device, you do not recognise in your list of registered devices ...

ASB Mobile app Security

My EFTPOS card has been stolen, damaged, or I've lost it, what should I do?

If your EFTPOS card has been lost, stolen or damaged, call us on 0800 803 804 or visit your nearest ...

Cards Security Bank Accounts Eftpos

Does ASB support POLi or Account2Account?

We take the security and protection of our customer’s internet banking experience and information very seriously. Using POLi or Account2Account’s ...

Internet Banking FastNet Classic Security Log in Credit Cards Payments

What is my True Rewards card PIN and how can I set or change my PIN?

Your True Rewards card has a PIN number which you create. It is unique to your card and is a ...

Security Cards True Rewards PIN Bank Accounts

How do I join FastNet Classic internet banking?

To join FastNet Classic internet banking, please call 0800 FASTNET (0800 327 863) or drop into your local ASB branch. ...

FastNet Classic Registration Security

What do I need to know if I'm going overseas temporarily e.g. on holiday?

Check out our information page before you travel for more details. Other important questions and answers when travelling: Q: How ...

Foreign Exchange Credit Cards Visa Debit Cards

Why has my high-risk transaction been declined?

To prevent potential financial loss to our customers, our fraud detection systems identify certain types of transactions that have a ...

Cyber Security

What are ASB's password security requirements?

To help guide your choices when selecting a new password for internet banking and Online Share Trading we’ve included a ...

Internet Banking FastNet Classic Security Log in Online Share Trading

What is Netcode and why do I need it?

Netcode is a two-step verification method that's an extra layer of security to help us make sure it's really you ...

Internet Banking FastNet Classic Netcode Security two-step verification ASB Virtual

My ASB Visa credit card or ASB Visa Debit card has been damaged or doesn't work, what should I do?

If your ASB Visa credit card or ASB Visa Debit card is not working or has been damaged, you can ...

Credit Cards Security Bank Accounts

My ASB Visa Credit card or ASB Visa Debit card has been stolen, damaged, or I've lost it, what should I do?

Lock and replace using the ASB Mobile Banking app. You can lock your card using ASB Card Control in the ...

Security Visa Debit Cards Credit Cards Bank Accounts

Where can I find my username?

You can find your username using the ASB Mobile Banking app by: Opening the app. Tapping the settings cog icon ...

ASB Login Security ASB Mobile

How do I create a strong password?

Strong passwords are long, random, easy for you to remember but hard for others to guess. There are a few ...

Password Cyber Security

My EFTPOS card has been stolen, damaged, or I've lost it, what should I do?

If your EFTPOS card has been lost, stolen or damaged, call us on 0800 803 804 or visit your nearest ...

Cards Security Bank Accounts Eftpos

What do I do if I no longer use a registered device?

Deregister your device once you have decided to sell or give away your device. You can deregister it on the ...

ASB Mobile app Security

What do I do if my registered device has been lost or stolen?

You can deregister your lost and stolen device on another device with the ASB Mobile Banking app: Settings > Security ...

ASB Mobile app Security

What do I do if there’s a device registered for the ASB Mobile Banking app that I don’t recognise?

We take security extremely seriously. If you see a device, you do not recognise in your list of registered devices ...

ASB Mobile app Security

Can I use my fingerprint / Face ID to log into the ASB Mobile Banking app?

Yes, you can log in to the ASB Mobile Banking app using your fingerprint / Touch ID or Face ID ...

ASB Mobile app ASB Login Security

Why has my high-risk transaction been declined?

To prevent potential financial loss to our customers, our fraud detection systems identify certain types of transactions that have a ...

Cyber Security