Cards

How do I activate the travel insurance on my credit card?

Before you get started, remember to keep any receipts, emails, bank statements or other proof that you’ve activated your travel ...

Travel Insurance Credit Cards

What do I need to know if I'm going overseas temporarily e.g. on holiday?

If you use the ASB Mobile Banking app then you can let us know your travel plans by using Josie, ...

Foreign Exchange Credit Cards Visa Debit Cards

What should I do if my ASB Visa Debit or Credit Card is lost, stolen or compromised while I’m overseas?

If you're overseas and your ASB Visa Debit or Credit Card is lost, stolen, or compromised, you can request for ...

Credit Cards Visa Debit Cards

How do I pay my credit card?

From an ASB bank account: FastNet Classic internet banking - To pay your credit card, you can use FastNet Classic ...

FastNet Classic ASB Mobile app Credit Cards Payments

My ASB Visa credit card or ASB Visa Debit card has been damaged or doesn't work, what should I do?

If your ASB Visa credit card or ASB Visa Debit card is not working or has been damaged, you can ...

Credit Cards Security Bank Accounts

My ASB Visa Credit card or ASB Visa Debit card has been stolen, damaged, or I've lost it, what should I do?

Lock and replace using the ASB Mobile Banking app. You can lock your card using ASB Card Control in the ...

Security Visa Debit Cards Credit Cards Bank Accounts

Is there a limit to how much I can spend or withdraw on my card each day?

Yes. For your security there is. There are different daily limits for different card types: *Cash Advance interest will be ...

Cards ATM Credit Cards Transaction Limit

How are cash advances charged on my credit card?

You'll be charged cash advance interest when you withdraw cash from your credit card account (e.g. a cash advance through ...

Fees Credit Cards

What is a balance transfer?

A balance transfer is when you transfer the balance owing from another banks credit card or store card e.g. Visa ...

Balance Transfers Credit Cards

Which ASB credit cards can I complete a balance transfer to?

A balance from another banks credit card or store card can be transferred to any ASB Visa credit card except ...

Balance Transfers Credit Cards

Can I use my EFTPOS card overseas to withdraw money from an ATM?

Yes you can. You can use your card in any ATM machine that carries the International Plus symbol. Please be ...

Cards ATM Foreign Currency Fees Bank Accounts Eftpos

Is there a limit to how much I can spend or withdraw on my card each day?

Yes. For your security there is. There are different daily limits for different card types: *Cash Advance interest will be ...

Cards ATM Credit Cards Transaction Limit

How do I adjust my credit card limit?

To apply for an increase, you will need to make an appointment by: Calling 0800 100 600, or from overseas ...

Internet Banking Limits Credit Cards

How do I get a new PIN on my Visa credit card or debit card?

You can change or set up your Visa credit or debit card PIN online if you're registered for Netcode. Here’s ...

FastNet Classic PIN Visa Debit Cards ASB Mobile app Credit Cards

My EFTPOS card has been stolen, damaged, or I've lost it, what should I do?

If your EFTPOS card has been lost, stolen or damaged, call us on 0800 803 804 or visit your nearest ...

Cards Security Bank Accounts Eftpos

Does ASB support POLi or Account2Account?

We take the security and protection of our customer’s internet banking experience and information very seriously. Using POLi or Account2Account’s ...

Internet Banking FastNet Classic Security Log in Credit Cards Payments

What do I need to know if I'm going overseas temporarily e.g. on holiday?

If you use the ASB Mobile Banking app then you can let us know your travel plans by using Josie, ...

Foreign Exchange Credit Cards Visa Debit Cards

What is my True Rewards card PIN and how can I set or change my PIN?

Your True Rewards card has a PIN number which you create. It is unique to your card and is a ...

Security Cards True Rewards PIN Bank Accounts

What is the difference between current balance, available credit and credit card limit?

Your current balance is the amount currently owing on your card account. The available credit is the amount that you ...

Transactions Credit Cards Bank Accounts

How do I change the type of ASB credit card I have?

ASB offers a range of credit cards to suit your needs and you can apply to change your credit card ...

Credit Cards

How do I activate the travel insurance on my credit card?

Before you get started, remember to keep any receipts, emails, bank statements or other proof that you’ve activated your travel ...

Travel Insurance Credit Cards

What do I need to know if I'm going overseas temporarily e.g. on holiday?

If you use the ASB Mobile Banking app then you can let us know your travel plans by using Josie, ...

Foreign Exchange Credit Cards Visa Debit Cards

What should I do if my ASB Visa Debit or Credit Card is lost, stolen or compromised while I’m overseas?

If you're overseas and your ASB Visa Debit or Credit Card is lost, stolen, or compromised, you can request for ...

Credit Cards Visa Debit Cards

How do I pay my credit card?

From an ASB bank account: FastNet Classic internet banking - To pay your credit card, you can use FastNet Classic ...

FastNet Classic ASB Mobile app Credit Cards Payments

My ASB Visa credit card or ASB Visa Debit card has been damaged or doesn't work, what should I do?

If your ASB Visa credit card or ASB Visa Debit card is not working or has been damaged, you can ...

Credit Cards Security Bank Accounts

My ASB Visa Credit card or ASB Visa Debit card has been stolen, damaged, or I've lost it, what should I do?

Lock and replace using the ASB Mobile Banking app. You can lock your card using ASB Card Control in the ...

Security Visa Debit Cards Credit Cards Bank Accounts

Is there a limit to how much I can spend or withdraw on my card each day?

Yes. For your security there is. There are different daily limits for different card types: *Cash Advance interest will be ...

Cards ATM Credit Cards Transaction Limit

How are cash advances charged on my credit card?

You'll be charged cash advance interest when you withdraw cash from your credit card account (e.g. a cash advance through ...

Fees Credit Cards

What is a balance transfer?

A balance transfer is when you transfer the balance owing from another banks credit card or store card e.g. Visa ...

Balance Transfers Credit Cards

Which ASB credit cards can I complete a balance transfer to?

A balance from another banks credit card or store card can be transferred to any ASB Visa credit card except ...

Balance Transfers Credit Cards