My ASB Visa credit card or ASB Visa Debit card has been damaged or doesn't work, what should I do?
If your ASB Visa credit card or ASB Visa Debit card is not working or has been damaged, you can replace your damaged card in the ASB Mobile Banking app under ASB Card Control or in FastNet Classic internet banking:
Replace using the ASB Mobile app.
- Log into your ASB Mobile App.
- Tap 'More' at the bottom right of the accounts screen.
- Then tap 'Cards & devices'. and choose your card.
- Scroll down and tap 'Cancel and replace card’.
Replace using FastNet Classic internet banking.
- Log in to FastNet Classic.
- Select the 'Open and apply' button on the accounts page.
- When the Open & apply page open, select 'Replace card' from the Cards section.
Once you replace your card, you will be issued with a replacement card with the same number, but a new expiry date. This will not affect any bills you pay via direct debit. If you have previously set up Apple Pay or Google Pay, you can continue using your mobile or watch for contactless payments without any interruptions.
You should receive your replacement card within 5 to 7 working days. Overseas delivery times will be subject to local service providers.
Don't have FastNet Classic or the ASB Mobile app?
If you need help to replace your card call 0800 803 804 or visit your nearest ASB branch. While doing this, It's simple to set up FastNet Classic or the ASB Mobile app, after replacing your card, just ask the ASB staff member to guide you through the process.
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