What do I need to know if I'm going overseas temporarily e.g. on holiday?

If you use the ASB Mobile Banking app then you can let us know your travel plans by using Josie, the ASB chatbot by:

1. Opening the app.
2. Tapping 'More' at the bottom right of the screen.
3. Selecting 'Contact us' from the menu.
4. Tap 'Tell Josie your travel plans'.

Check out our information page before you travel for more details.

Other important questions and answers when travelling:

How can I get in touch with ASB from overseas?

Phone us on +64 9 306 3000 or use the mobile app to message us by:

1. Opening the app.
2. Tapping 'More' at the bottom right of the screen.
3. Selecting 'Contact us' from the menu.
4. Tap 'Message us directly'.

Can I use Netcode overseas?

If you have a Netcode token, it will work just fine overseas. If you usually receive Netcode by TXT, it will depend on your mobile provider's coverage. With roaming set up, it should be fine, but we cannot guarantee delivery of your Netcode TXT overseas.

Can I get my travel insurance through ASB?

If you've got an ASB Visa Platinum Rewards credit card, you might already have access to overseas travel insurance.

Find out more about ASB credit card travel insurance.

You can also call a travel insurance specialist on 0800 925 566 to get it set up.

What if I have payments due whilst I’m away?

If you have internet access, you can still manage all your payments via FastNet Classic internet banking. If you have roaming set up, you may be able to access the ASB Mobile Banking app and make payments. If you are unsure if you will have access to either FastNet Classic or the mobile banking app, you can set up either an automatic payment or bill payment to ensure your payments go through.

How to make a payment using the ASB Mobile Banking app.

How to set up an automatic payment using the ASB Mobile Banking app.

How to make a payment using FastNet Classic internet banking.

How to set up an automatic payment using FastNet Classic internet banking.

Or you can set this up at any ASB branch, or by calling us on 0800 803 804.

What should I do if I plan to use my card while I’m away?

It’s helpful to let us know when and where you are travelling to. You can do this by calling our travel line on 0800 925 566 or if you have the mobile banking app, let us know you’ll be travelling and also make sure your ASB Visa credit card is unlocked and you’ve got your ‘In-store international transactions’ setting turned on, using ASB Card Control.

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