Why was a transaction approved with my ASB Visa card, even though I have applied a setting using ASB Card Control?
Last Updated: 24 Nov 2015
In some exceptional situations, a transaction may still be approved, even if a feature has been turned off with ASB Card Control.
- We rely on merchants/financial institutions to provide us with specific information about transactions that they process, which allows us to determine whether it matches any settings you may have applied to your card. If they supply us with incorrect information, then a transaction may still go through, even if you've changed your settings. For example: If you turn off "in store international transactions” using ASB Card Control, but the merchant incorrectly processes it as an "online transaction", the transaction will still go through.
- Some transactions are not sent to ASB immediately for authorisation, in these situations it is important to know that your settings may not apply. For example: Some merchants process contactless transactions offline, which means we will be unable to stop Visa payWave transactions from being accepted, even if you have turned off that feature.
- We rely on computer and telecommunication systems. Disruptions to these systems may result in ASB Card Control settings being unavailable from time to time.
Did this answer your question?
Related Answers
-
Any settings will continue to apply to a replacement card if the card number is identical. Any settings will not ...
-
Log into the ASB Mobile Banking app > Select 'Cards' from the menu > Choose a card to command > ...
-
Can I use Google Wallet on my Fitbit device if I report my ASB Visa card has been lost or misplaced?Yes, you can continue using Google Wallet on your Fitbit device from the next day. If you currently use Google ...
-
Yes, you can continue using Apple Pay from the next day. If you currently use Apple Pay, when you call ...
-
No, when you call ASB to report your card as stolen or has had fraudulent transactions on it, your physical ...
-
No, when you call ASB to report your card as stolen or has had fraudulent transactions on it, your physical ...
-
Yes, you can continue using Google Pay from the next day. If you currently use Google Pay, when you call ...
-
Yes, you can, here's how: Open the ASB Mobile Banking app and tap 'More' at the bottom right of the ...
-
You need to be enabled to have the mobile app access against your user profile via the Administration section of ...
-
To ensure your security, we only allow one device per user. That means you can’t link to the same FastNet ...
