How to temporarily lock your ASB Visa Credit or Debit card with the ASB Mobile Banking app

If your ASB Visa Credit or Debit card has been lost or stolen you can easily and quickly take control using the ASB Mobile Banking app.

For detailed step-by-step instructions, download and print the guide.

If your ASB Visa Credit or Debit card has been lost or stolen you can easily and quickly take control using your smartphone.

Log in to the ASB Mobile Banking app and select More on the bottom bar.
Then tap Cards & devices.
Find the card you need to temporarily lock.
Tip: You will need to enter your five-digit PIN if Touch/Face ID has been used to log in.
To lock your card temporarily, tap Lock card.
You'll then see that your card has been locked. If you need to unlock it, simply repeat the steps above and tap Unlock card.

If you've locked your card, you can still use any of our contactless payment options (Google Pay, Apple Pay, Garmin Pay or Fitbit Pay).

If any loss arises from the unauthorised use of your card, please call us immediately on 0800 803 804 or if you are overseas, +64 9 306 3000, or visit an ASB branch for assistance.

More how to guides

How to pay a person or one-off bill using the app, saving you a trip to the branch.

How to set up an automatic-payment to make on-going payments for the same amount and at regular time.

How to make an international money transfer (IMT), a fast and secure way to pay someone overseas from your ASB account.

How to set up a new term deposit or ASB Term Fund account to earn a fixed return over a time period that you choose.

How to reinvest a term investment, you can choose a new term and rate, add new funds, and decide how you want your interest or returns paid.

How to cancel and replace your ASB card.