What are the processing times for outgoing bill payments?

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• Why is there a hold on my account?

  There are a number of reasons why a hold may be applied to your account. Please contact us on 0800 ...

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• Can I order a statement on an account I have closed?

  Yes. We keep account statements for seven years. To request a statement, call us on 0800 803 804 or visit ...

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• What are the processing times for automatic payments?

  Automatic Payments can be processed at any time during each calendar day. This includes payments to non ASB accounts, and ...

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• How do I set up an appointment with the bank?

  Setting up an appointment is easy in the ASB Mobile Banking app, FastNet Classic internet banking, or by phoning our ...

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• How do I check a Direct Debit that I didn't authorise which has come from my account?

  For questions about Direct Debits that you have authorised, you need to speak to the business or person you authorised ...

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• How do I close my account?

  Before you close your account: Download any statements or documents you need on FastNet Classic internet banking. Move any Automatic ...

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• How do I stop, cancel or delete a Direct Debit?

  You'll need to contact us to cancel a Direct Debit. The best way to get in touch with us is ...

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• How do I request a new deposit book?

  You can order a new deposit book by: Visiting your nearest ASB branch. Calling FastPhone 0800 272 272; follow the ...

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• What’s the difference between my account balance and available balance?

  Your account balance is the total in your account. If you see “OD” (meaning Overdraft) in front of the amount, ...

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• Can I automatically pay off my credit card each month from my transaction account?

  Yes. You can pay off your credit card in full each month from any transactional account you wish to use. ...

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