How do I close my account?
Last Updated: 30 May 2024
Before you close your account:
- Download any statements or documents you need on FastNet Classic internet banking.
- Move any Automatic Payments or Direct Debits.
- Pay any overdrawn amounts, loan balances or credit cards.
If you wish to close an account where only one signatory is required, do one of the following:
- Open the ASB Mobile Banking app. Select the account you wish to close, select more options or open the menu on the top right of your screen and select 'Close this account'. Follow the prompts shown onscreen from here.
- Send us a secure message. The best way to get in touch with us is by sending a message in FastNet Classic and one of our team will try to reply within the same business day. In your message, please include the account number of the ASB account you would like to close, the account will need to have a balance of zero before it can it be closed.
If you’ve forgotten your ASB login password, you can reset your password using the ASB Mobile Banking app.
- Visit any ASB branch and bring 2 forms of ID with you (including photo ID).
However, if you wish to close an account requiring two or more signatories, all signatories will need to come into an ASB branch with ID.
For more ways to get help please see our contact us page.
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