What kind of deceased estates are there?

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• If someone has died, can I access their money for a funeral & related expenses?

  Yes you can. If you would like assistance covering the funeral and related expenses using funds from the deceased estate, ...

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• If a person has died, how do I know if I can manage the deceased account?

  Who ASB may deal with about the bank accounts of a deceased customer will depend on whether the deceased person ...

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• What should I do with a bank account following a death?

  It is best for you to let ASB know of the death as soon as possible. Holds will be placed ...

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• What do I need if the deceased did not have a will and has total assets at date of death under $15,000?

  • The death certificate – original or a certified true copy. • A birth or marriage certificate (as applicable) of ...

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• What do I need if the deceased had a will and has total assets at date of death over $15,000?

  A probate document –original or a certified true copy. This is granted through an application to the High Court. In ...

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• What do I need if the deceased did not have a will and has total assets at date of death over $15,000?

  Letters of Administration – original or a certified true copy. This will require an application to the High Court. Written ...

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• How do I pay for my new car?

  If your ASB car loan is unsecured, you can make your own payment arrangement directly with the seller, typically via ...

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• What proof of ID do I need to open a new account?

  If you are a new customer to ASB, you’ll need to provide proof of your identity and residential address. This ...

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• How do I make additional payments on my ASB Personal Loan?

  For FastNet Classic online banking users, follow these steps: Log In to FastNet Classic internet banking. Select the loan that ...

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• I have an ASB Visa Debit Card; do I have to use a PIN?

  Yes, however a PIN is not required for internet, mail or telephone order transactions, or for contactless transactions under $200.

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