Why can't I use the ASB ID app on my NFC-capable mobile?
Do you have an ASB username and password?
If you're not already registered, and would like to be, see our guide on joining Fastnet Classic internet banking.
If you are already registered for Fastnet Classic but can't remember your username, you can locate it on the mobile banking app.
If you need to reset your FastNet Classic password you can also complete this on the ASB Mobile Banking app.
Do you have an e-passport?
You need a current e-passport from an eligible issuer for the ASB ID app.
- Check that your passport has the e-passport symbol.
- Check that it has not expired.
Is your phone’s operating system up to date?
If you have an Apple iPhone, you’ll need to have iOS 16 or later. If you have an Android phone, this will need to be running Android 9 or later.
Is your Android phone’s NFC scanner turned off?
If you have an Android phone, your NFC scanner may be turned off. Open the Settings app. Look for an NFC option in the system tray menu at the top of the screen. If it’s there, tap it, then check that NFC is turned on. Otherwise, tap Connected Devices, and switch on NFC there. Once you’ve used the ASB ID app, you can switch it off again, or leave it active.
If you have an iPhone, you can’t manually disable or activate the NFC scanner.
Have you let the ASB ID app use your camera?
Check that you have given the ASB ID app permission to use your mobile’s camera. It needs this to scan your details.
On an iPhone
- Go to Settings.
- Scroll down until you find the ASB ID app.
- Tap on it, and then check that it has camera access.
On an Android
- Open the Settings app and tap Apps & notifications.
- Tap the ASB ID app, and then Permissions.
- Tap the camera permission, and choose Allow.
Still no luck?
You could use a family member or friend's phone to use the ASB ID app or if your passport or NZ driver licence is current, we can accept it in branch even if it doesn’t work with the ASB ID app.
Call 0800 803 804 to make an appointment.
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